Shipping Methods

The National shipments are made by Coordinadora, TCC, and Servientrega. Depending on the city where the delivery is located, it may take from 1 to 5 business days from the date of dispatch.

International shipments are made by DHL

Depending on the country where the delivery is located, it may take 3 to 10 business days from the date of dispatch.

Shipping Cost

Colombian shipments are free.

The cost of international shipment depends on the quantity and weight of the products. At the time of making the purchase, you will find out the cost before making the payment. 

Order Shipment

If the product is in stock, the shipment will be made within 3 business days after the payment of your purchase has been confirmed.

If the product is not in stock, the manufacturing of the product will begin, once the payment of the purchase has been confirmed. The preparation of the product varies between 3 and 15 business days depending on the article and the quantity requested.

Important: At the time of dispatch you must add the shipping or transit time.

Once your order has been sent, you will receive an email informing you that it has already been delivered to the carrier.

Tracking Your Order

You will receive an email confirming the shipment of your order with the corresponding Tracking number in which you can follow up with detailed information about the delivery of your order.

Different Shipping To One's Own Address

It is possible to make a shipment to a different recipient of the order holder, provided it is in the same country.

Delays In The Delivery Of Order

The possible delays in the delivery of the products can be presented for different reasons:

Wrong delivery address. It may happen that the conveyor does not find the delivery address. It is the obligation of the customer or user making the purchase to register their shipping address in an exact, updated and complete manner.

Delays in customs inspections. The customs of each country is an independent official entity; It is not frequent, but sometimes the customs offices delay the inspections of the products according to their criteria.

If B&M Online Store reports a transit time of more than 30 business days and your order has not arrived from the date of dispatch, the corresponding claim will be filed with the carrier and the current status of the shipment will be communicated.

Shipping Coverage

B&M Online Store covers shipping to the entire Colombian National territory.

Shipments abroad are covered in the following countries:

Zona 1: Argentina, Brasil, Ecuador, Bolivia, Chile, Uruguay, Paraguay, Perú, Panamá, Canadá, United States of America, Puerto Rico, México, Republica Dominicana, Costa Rica y Guatemala

Zone 2: Germany, Belgium, Vatican City, Spain, France, Greece, Italy, Netherlands, Portugal, United Kingdom, and Switzerland

Customs Taxes

Applies for shipments made outside the Colombian national territory.

The prices of the products do not include VAT, nor Customs taxes. 

Sales per unit or in small quantities normally do not need to pay import taxes, but this depends on the customs regulations of each country. 

It is the buyer's responsibility to receive the goods and pay the respective taxes in their country if necessary. 

If the buyer does not pay the taxes to the customs, we will order the return of the merchandise and the client must assume the costs of this procedure.

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